Course curriculum

  • 1

    Welcome and Introduction

    • The Apprentice Program

    • Goals

    • Phase 1
  • 2

    Week 1: SAM and Five9

    • Intro

    • Lesson 1: Safety and Risk Assessment/ Imminent Risk

    • SAM Refresher

    • Safety Assessment Phrase Bank

    • Safety Planning Key Elements

    • Lesson 2: Five9 Refresher

    • Five9 Tips

    • Test Your Knowledge

    • Wrap Up
  • 3

    Week 2: Follow Up and Textline

    • Intro

    • Lesson 1: Follow Up Refresher

    • Downloadable Follow Up Policy

    • Lesson 2: Text/SMS

    • Text/SMS Walk Through

    • Texline/SMS Quick Tips

    • Test Your Knowledge

    • Wrap Up
  • 4

    Week 3: CPS & Call/Chat Wrap Up

    • Intro

    • Lesson 1: CPS/APS Reporting

    • Tips for CPS/APS Reporting

    • Lesson 2: Call/Chat Wrapping

    • Test Your Knowledge

    • Wrap Up
  • 5

    Week 4: Self Care and Personal Wellness

    • Intro

    • Lesson 1: Compassion Fatigue

    • Lesson 2: What is Self Care

    • Self Care Home Work

    • Crisis Counselor Self Care PDF

    • Nuturing vs. Depleting Activity

    • Phase 1 Completion